It is good to be back in blog land, but prior to getting the creative juices going I was thinking about Customer Service and I started to doodle the word Customer. Before I knew it I had eight ideas and they all came out of the word!
So enter my slightly troubled candidate… Her route to achieving PAC had not been smooth. Cullen Scholefield helped her gain PAC and she became a Chartered Member of CIPD. All should therefore be smooth sailing? Perhaps not…. Enter the opportunity for a new role in her organisation – exciting!
Cullen Scholefield’s Managing Director, Maureen Scholefield, will be leading the discussion on this subject at this month’s Circle of Peers meetings. Entitled “The Compassionate Leader”, Maureen will be sharing the latest trends and research, and discussing how those leaders who can demonstrate a more self-aware, emotionally-intelligent, holistic and empathic approach to their business and their people generate more engagement, loyalty, productivity and financial returns for their business.
2020 once seemed such a long way away and yet in less than 5 years we will be there! I will be facilitating a strategic planning session later this week. I have been mulling over the approach I will take with the owners of this young company that’s now 2 years old – I was with them at its birth!