Learning from this time of crisis – may we help?
We know that this is a time where managers, leaders and people professionals are most pressed as they need to present a calm, rational view of the situation.
A process that has had its day?
The “Nine Box Grid” seems to be invincible! How can a tool that was developed in the late 1960’s still be going strong? If HR is to be all about processes that are not transparent we are doomed to become nothing more than a transactional service that will be subsumed by the finance department.
The Nation’s Favourite
The problem with using volume as a measure of what is ‘favourite’ is that wide adoption makes a
product or process ‘the best’, and therefore one that you should buy or adopt. It allows people to
stop thinking…
Customer service – differentiator or lost art?
It is good to be back in blog land, but prior to getting the creative juices going I was thinking about Customer Service and I started to doodle the word Customer. Before I knew it I had eight ideas and they all came out of the word!
Do we need more clarity about CIPD qualifications?
So enter my slightly troubled candidate… Her route to achieving PAC had not been smooth. Cullen Scholefield helped her gain PAC and she became a Chartered Member of CIPD. All should therefore be smooth sailing? Perhaps not…. Enter the opportunity for a new role in her organisation – exciting!